We know many of our reseller partners are hearing the same stories: merchants signing into long-term EFTPOS contracts with the promise of cheap or free terminals, only to discover hidden costs and limitations later.
It’s frustrating for the merchants who feel stuck, and for you as their trusted partner when they come looking for a solution.
At Skyzer, we want to equip you with the tools to support your merchants and help them avoid these pitfalls.
The Tactics to Watch Out For
Some large providers are locking merchants into long-term rolling contracts with terminals that:
- Can’t process certain transactions (e.g., EFTPOS debit)
- Carry hidden or unexpected fees
- Don’t suit the business type or flexibility of yearly growth and change (e.g., mobile cafés vs. fixed retail)
- Make it difficult (and costly) to switch machines, or upgrade later.
These deals might look appealing on the surface to most merchants, but as we know, can limit a merchant’s growth and flexibility down the track.
How You Can Help Merchants
Your role as a trusted advisor is more important than ever. When a merchant is considering their EFTPOS options, encourage them to ask:
- Does this terminal accept all payment types my customers use?
- What are the true costs – not just the upfront offer?
- What happens if I need to upgrade a part (or all), or move my business?
- Who provides support, and where are they based?
Resources for Our Resellers
We’ve created a downloadable EFTPOS Checklist that you can share directly with your merchants.
It’s designed to help them make an informed decision and avoid getting locked into contracts that don’t suit their needs.
We back our resellers for Kiwi merchants – the right advice, in the right place.
📩 Need more resources? Reach out to the Skyzer Team – we’re here to support you and your merchants.